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Customer FAQs
We ship all orders within Canada using Canada Post. Orders placed before 11:00 PM (ET) are processed the same day and shipped with free tracking included. This ensures fast and reliable delivery at no extra cost. Shipping is always free.
Not completely satisfied? No worries! You can easily return your order within 30 days of delivery, with a 100% money-back guarantee if it doesn’t fit or isn’t quite right. We make sure the return process is smooth and hassle-free, so you don’t have to worry about a thing.
Our clothing fits exactly as indicated in the size chart. Each product includes a detailed size guide, so you can confidently choose the right size and be sure it fits as expected. All of our items are true to size, meaning you can simply order your regular size, just like with any other brand.
Have a question or need advice?
Please don’t hesitate to contact us — we’re here to help and provide personalized guidance.
Email: info@michaelcartertoronto.com
Monday – Friday: 10:00 AM – 6:00 PM (ET)
Saturday – Sunday: 11:00 AM – 5:00 PM (ET)
Always free shipping with Canada Post, including tracking.
Always available for your questions response within 24 hours.
30-day easy returns
Enjoy a fast and secure checkout experience.



